When someone calls the station to schedule a rig visit, what should be done?

The appropriate action when someone calls to schedule a rig visit is to direct them to call 311. This option is proper because 311 is typically the designated number for non-emergency inquiries and services within a community, allowing the caller to be routed to the appropriate department that handles such requests. This process ensures that all scheduling is properly documented and managed according to department protocols and that the right resources and personnel can be allocated to the request.

Providing a direct contact point helps streamline the scheduling process and maintains consistency within the department's operations. It also helps prevent confusion and ensures that all requests are processed through the proper channels. Other options, while they might seem plausible in a casual context, would not ensure that the scheduling adheres to the established protocols that the department has in place for managing public interaction.